Remote Lock

Remote Lock is a remote action that immediately locks a managed device, requiring a passcode to regain access. Used when a device is lost, stolen, or needs to be secured quickly without performing a complete data wipe.

Lock Mechanism

When remote lock is issued, the device activates its lock screen immediately. If the device is already locked, the existing lock remains active. The user must enter their device passcode to regain access. Remote lock does not change the passcode.

Use Cases

Remote lock is used when a device is reported lost or stolen to prevent unauthorized access. It can also be used if a device is suspected to contain sensitive data that needs to be protected quickly. Lock is less severe than wipe and can be reversed.

Recovery Option

If the device is later found or the situation changes, remote unlock can be issued to unlock the device. The user can then use the device normally. Alternatively, remote wipe can be executed if the device is not recovered.

Timeline

Remote lock typically activates on the next check-in if the device is offline, or immediately if the device is connected. Most devices check in every few minutes, so lock typically takes effect within minutes of the command being issued.

No Data Loss

Unlike remote wipe, remote lock preserves all device data. The device is simply secured behind a lock screen. This is important if the device owner might recover it and wants to retain data.

Compliance with Regulations

Remote lock helps organizations comply with data protection regulations by quickly securing devices that might contain sensitive data. Combined with strong passcodes, lock provides reasonable protection for lost devices.

Multi-Stage Response

Organizations often use a multi-stage response to lost devices: first remote lock (securing data quickly), followed by investigation and recovery attempts, and if necessary, remote wipe (destroying data if recovery appears unlikely).